5. Exchanges & Returns

① In accordance with the **Act on the Consumer Protection in Electronic Commerce**, members may request a cancellation of purchase (exchange or return) within **7 days** of receiving the product.
Exchange and return requests can be submitted through **My Page → Orders**.
② Exchanges and returns may not be accepted in the following cases:
1. The product has been lost or damaged due to the customer's negligence.
2. The product has been used or washed.
3. The value of the product has been significantly reduced due to use or partial consumption by the customer.
4. The value of the product has significantly decreased over time, making resale difficult.
5. The original packaging is missing or has been damaged to the extent that it cannot be reused.
6. The product is a custom-made item for which cancellation would cause irrecoverable loss to the company, provided that such conditions were clearly disclosed and agreed to by the customer in advance.
③ If the product is defective or differs from its description or advertisement, you may request an exchange or return within **3 months** of receiving the product, or within **30 days** from the date you became aware (or should reasonably have become aware) of the defect or discrepancy.
④ **Return Address**
**Address:** 1F, 16 Seongnam-daero 1139beon-gil, Jungwon-gu, Seongnam-si, Gyeonggi-do, Republic of Korea (Crazy Outdoor)
**Tel:** +82-70-8833-7020
⑤ For exchanges or returns due to a change of mind, the customer is responsible for the round-trip shipping costs.
If the exchange or return is due to a defective product, incorrect shipment, or any other fault attributable to the company, the shipping costs will be borne by the company.